SimplePractice vs. Doxy
2M+
people rely on our telehealth
10M+
telehealth appointments and counting
$3.1B
revenue generated for practitioners
Why SimplePractice is better than Doxy
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Telehealth by SimplePractice is seamlessly integrated into your account—making it easy to implement into your practice.
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Start a video call anytime, anywhere
Click a link to start—no logins, no passwords, no hassle. Send free automatic reminders, so clients never miss an appointment.
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— Pamela S.
HIPAA-compliant telehealth
Secure data, anonymous calls, and information stored with bank-level encryption—now that’s a platform you can rely on.
3
Innovate the remote experience
Share images, goal-tracking worksheets, and more with screen-sharing capabilities to enhance your clients’ experience.
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Give clients the freedom of choice
New and existing clients can request their own appointments through the Client Portal–including virtual sessions.
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Frequently asked questions
Here are some commonly asked questions, or read all FAQs.
How does informed consent work for telehealth?
Some states do not require consent, while others may require verbal and/or written consent to be stored in the client’s record.
Here’s how to find out what your state requires:
- Go to The National Telehealth Policy Resource Center’s state map.
- Select your state and scroll down to the Consent section. Here you’ll be able to see whether state law requires you to get client consent, and if there are any corresponding requirements for state Medicaid programs.
How does billing for telehealth work?
When billing insurance, we recommend that you always check with the individual insurance payer to determine whether telehealth services are covered and, if they are, which codes or modifier should be used for different types of services.
It’s very important to check directly with the insurance payer because coverage for telehealth services is constantly changing.
Does insurance reimburse telehealth sessions?
Navigating telehealth reimbursement can be very tricky. In order to find out more about your specific state’s telehealth rules, here are a few resources:
- The Center for Connected Health Policy (CCHP) publishes an annual report that has up-to-date reimbursement policies for all fifty states and the District of Columbia.
- American Telemedicine Association (ATA) also provides a map showing which states reimburse telehealth services.
- Your local state board will have resources and information on how telehealth reimbursement policies relate to your specific license type (LMFT, LPC, etc.).
Centers for Medicare & Medicaid Services (CMS) - Medicare Telehealth Payment Eligibility Analyzer allows you to check if specific addresses are eligible for Medicare telehealth reimbursement.
How much does Telehealth cost?
HIPAA-compliant telehealth is included in both the Essential and Plus Plans. If you select the Starter Plan, you can add Telehealth for only $15 per month.