Frequently asked questions
Need more help? Check out our Help Center
Getting Started Questions
What is SimplePractice?
SimplePractice is an award-winning practice management platform trusted by more than 200,000 health and wellness practitioners. Our features help streamline the business side of private practice and make care a reality for millions of clients.
Key features include telehealth, secure messaging, paperless intake forms and progress notes, insurance claim e-filing, a digital client portal, online appointment requests, automatic payment processing, free appointment reminders, and so many others—all available on mobile and desktop.
Who is SimplePractice made for?
Today, our growing community includes therapists, counselors, social workers, speech-language pathologists, occupational therapists, physical therapists, dietitians, substance abuse counselors, acupuncturists, chiropractors, and many other health and wellness disciplines.
Our platform also works great for small group practices, and you can learn more about our group features.
Can I get a demo?
Yes, we offer a product tour that will give you an overview of SimplePractice’s most popular features.
Is it easy to switch or migrate to SimplePractice?
Yes, it only takes 2 minutes to learn how easy it is to switch and how our switching team can even help you import your data from another system.
How do I sign up for SimplePractice?
You can sign up for a free, 30-day trial. There’s no credit card required, and you’ll have access to all our Plus Plan features. At the end of your trial, you can choose the right plan for you.
How can I get support if I need it?
We provide world-class support to our customers through email, live chat, on-demand classes, one-on-one video calls, and phone support. You’ll also get access to our robust Help Center with thousands of written, video, and visual resources. You can learn more about our support options.
What credit card processor do you use, and can I use mine instead?
Our completely integrated Online Payments feature is powered by Stripe, our PCI-compliant credit card processing partner. If you choose to use a different credit card processor, you’ll need to do so outside of SimplePractice.
Subscription Questions
What payment methods do you accept for monthly subscription costs?
We accept credit and debit card payments.
Will the work I do during my trial be saved for me when I sign up for a paid subscription?
Yes, all your work will be saved in your account when you sign up for a paid subscription.
What happens if I don’t sign up for a paid subscription after my free trial?
To meet strict security and compliance requirements, the trial account is deleted from our system along with any data that was entered.
How much does SimplePractice cost, and are there any additional fees?
We offer three different plans to accommodate our customers’ needs. Our Starter plan starts at $29/month, with the option to add telehealth for an additional $15/month. You can change or cancel your plan anytime, and there are no contracts, setup fees, upfront fees, or cancellation fees. Please note that some states require sales tax.
Security Questions
Is SimplePractice HIPAA-compliant?
SimplePractice is HIPAA compliant and HITRUST certified. The HITRUST framework is the gold standard of security certifications in the healthcare industry. You can learn more about all the ways we keep customer and client data safe.
Do you have a Business Associate Agreement (BAA)?
Yes. You can review it and you’ll automatically agree to it by signing up for a free, 30-day trial.
Can I export my data from SimplePractice?
Yes, you can easily and securely export your practice and client data as often as you like.