Secure messaging with your clients
Instant messaging isn’t just a modern convenience for you and clients—it’s a necessity.
Always HIPAA-compliant
Rest easy knowing all your messages are always private and secure.
Streamline your communication
Answer client questions, consult on a colleague’s case, and adjust treatment plans—all from the same place.
Improve client access
Clients can reach out to you whenever they need, and you can quickly respond when you have the time.
Let clients know you’re away
Set up an auto-reply away message that’ll inform your clients when you’re out of office and unable to answer their messages.
Stop playing phone tag
Handle every aspect of your clients’ care without making a single phone call.
96%
practitioner
satisfaction
Frequently asked questions
Here are some commonly asked questions, or read all FAQs.
How does SimplePractice keep my information safe?
All of your SimplePractice account information is safely stored with bank-level data encryption technologies. Read more about our security practices now.
What are the requirements and restrictions for providing telehealth services to minors?
The age at which a person may lawfully consent to care varies depending on the health condition at issue, the person’s state of residence, or the state in which the patient is located in during the time of the telehealth session. Therefore, clinicians should be aware of the rules for the state in which the client is physically located in during the time of the session.
Is SimplePractice HIPAA-compliant?
SimplePractice is HIPAA compliant and HITRUST certified. The HITRUST framework is the gold standard of security certifications in the healthcare industry. You can learn more about all the ways we keep customer and client data safe.
Is SimplePractice compliant with HIPAA’s security and privacy policies?
Yes, we take your data security seriously. Our security page contains everything about what we do to ensure the safety and integrity of your data.
Why do we prefer online communication?
We’ve found that online support works best for our customers. It’s more efficient.
- We usually need time to investigate your issue, and don’t want to keep you on hold while we troubleshoot. Email support allows us to quickly get to the bottom of your questions without putting you on hold.
- Capturing and sharing technical information is difficult over the phone, and useful links and screenshots are easier to share via email.
- Online support allows us to keep detailed notes in one central place which ensures everything stays organized. Plus, we’ll always have access to your previous requests, so you won’t have to repeat questions.
And it’s faster. With an email question, we’re able to gather technical information for research and troubleshooting purposes in one go. With a phone call, we may need to take down information and follow up with you after we investigate.
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