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Support when and how you need it

Go beyond traditional practice management support with our beloved customer success team.

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Adrien Paczosa, SimplePractice Story on Customer Success

Adrien P. from Austin, TX

Unlimited email support

Get quick, individualized responses with clear instructions, useful links, and screenshots.

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Live chat with specialists

Chat with a team member Monday to Friday, 6AM to 6PM PT—excluding holidays and company-wide meeting times.

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Virtual classes and webinars

Attend daily classes and Q&A sessions led by product experts to get your questions answered and the information you need.

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Virtual Classes and Webinars

Comprehensive support

Access our online Help Center curated with hundreds of guides, troubleshooting tips, and video tutorials.

Visit Help Center

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One-on-one video sessions

Schedule an interactive session with screen-share capabilities led by a product or insurance specialist.

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Get phone support from our team

Call our specialists Monday to Friday, 7AM to 4PM PT—excluding holidays and company-wide meeting times.

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Hands-on switching assistance

Work with our dedicated Switching Team to seamlessly migrate your client data into your SimplePractice account.

Learn more

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A community of practitioners

Share advice and tips with professional peers and colleagues in our thriving SimplePractice Community.

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Online Appointment Requests

“If people can't book you without talking to you, you're not open for business. And SimplePractice helps with that. You can make an appointment and never have left your couch.”

— Donna O. from Washington D.C.

Donna Oriowo, SimplePractice Story

96%

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Frequently asked questions

Here are some commonly asked questions, or read all FAQs.

What happens if I leave SimplePractice for any reason?

When you decide to cancel your SimplePractice account, you will be prompted to export all your client data. Once your account is canceled, your data and PHI is deleted to ensure data security.

Does SimplePractice offer phone support?

Yes, you can call us Monday to Friday, 7AM to 4PM PT (excluding holidays and company-wide meeting times).

If our phone specialists aren’t available, there are several other ways for you to get support. You can connect with our team via:

  • One-on-one 30-minute training sessions
  • Video call screen-shares upon request
  • Daily online classes
  • Live Q&A sessions
  • Email and chat support

You can also explore our robust Help Center that has hundreds of guides, videos, tutorials, and more. Plus, we have a thriving SimplePractice community with 11,000+ practitioners where you can get support and guidance.

Can I export data from SimplePractice?

Yes. You can easily and securely export your practice and client data as often as you like.

Read all FAQs

Be the best version of your (business) self

Access our growing list of free resources to simplify your everyday.

Manage and grow your private practice, all in one place.

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