Question 1

What is SimplePractice?

Accepted Answer

SimplePractice is an award-winning practice management platform trusted by more than 200,000 health and wellness practitioners. Our features help streamline the business side of private practice and make care a reality for millions of clients.

Key features include telehealth, secure messaging, paperless intake forms and progress notes, insurance claim e-filing, a digital client portal, online appointment requests, automatic payment processing, free appointment reminders, and so many others—all available on mobile and desktop.

Question 2

Is SimplePractice HIPAA-compliant?

Accepted Answer

SimplePractice is HIPAA compliant and HITRUST certified. The HITRUST framework is the gold standard of security certifications in the healthcare industry. You can learn more about all the ways we keep customer and client data safe.

Question 3

How do I sign up for SimplePractice?

Accepted Answer

If you don’t have a Luminello account, you can sign up for SimplePractice here. There’s no credit card required, and you’ll have access to all our Plus Plan features. At the end of your trial, you can review our EMR pricing and tools, and choose the right plan for you.

If you already have a Luminello account, you can opt into transferring to SimplePractice via your account home page. After transitioning from Luminello, enjoy 30 days of SimplePractice free—then take 35% off any SimplePractice plan for 12 months. This offer only applies to customers who transition to SimplePractice through Luminello.

Question 4

How much does SimplePractice cost, and are there any additional fees?

Accepted Answer

We offer three different plans to accommodate our customers’ needs. Our Starter plan starts at $29/month, with the option to add telehealth for an additional $15/month. You can change or cancel your plan anytime, and there are no contracts, setup fees, upfront fees, or cancellation fees. Please note that some states require sales tax.

Question 5

How can I get support if I need it?

Accepted Answer

We provide world-class support to our customers through email, live chat, on-demand classes, one-on-one video calls, and phone support. You’ll also get access to our robust Help Center with thousands of written, video, and visual resources. You can learn more about our support options.